Refund Policy

Refund Policy

Thank you for shopping at Zllada Shop. If you are not entirely satisfied with your purchase, we're here to help.

Returns

  • Return Period: You have 30 calendar days to return an item from the date you received it. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

  • Return Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include the receipt or proof of purchase.

  • Non-returnable Items: Some items are exempt from being returned, including but not limited to:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items
    • Custom-made products

Refunds

  • Refund Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days, depending on your card issuer's policies.

  • Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at zxc.zllada@gmail.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at  zxc.zllada@gmail.com.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Address

Please send your item to the following address:

Building 19, Changsongyayuan, Yuhang District, Hangzhou, Zhejiang Province, China

Contact Us

If you have any questions on how to return your item to us, contact us at:

  • Email: zxc.zllada@gmail.com
  • Phone: +8617816077534
  • Wechat: 17816077534
  • Address: Building 19, Changsongyayuan, Yuhang District, Hangzhou, Zhejiang Province, China